Cancellation Policy
Flexible Cancellation for Your Peace of Mind
Last updated: [Current Date]
We understand that travel plans can change unexpectedly. Our cancellation policy is designed to be fair and flexible while protecting both guests and our business operations.
Short-term Bookings Cancellation Policy
Free Cancellation Period
- 48+ Hours Before Check-in: Full refund, no questions asked
- Processing Time: Refunds processed within 5-7 business days
- Refund Method: Refunded to original payment method
Partial Refund Period
- 24-48 Hours Before Check-in: 50% refund of total booking amount
- Processing Time: Refunds processed within 5-7 business days
- Refund Method: Refunded to original payment method
No Refund Period
- Less than 24 Hours Before Check-in: No refund available
- No-show: No refund for missed check-in
- Early Departure: No refund for early check-out
Long-term Rental Cancellation
Lease Termination
- Notice Required: 30-day written notice required
- Early Termination Fee: One month’s rent if less than 30 days notice
- Security Deposit: Returned within 30 days of departure
- Property Condition: Final inspection required before deposit return
Security Deposit Return
- Timeline: Returned within 30 days of departure
- Deductions: May deduct for damages or excessive cleaning
- Documentation: Itemized list of any deductions provided
- Dispute Process: 7 days to dispute any deductions
Special Circumstances
Force Majeure Events
In cases of events beyond our control, we offer flexible options:
- Natural Disasters: Full refund or rescheduling option
- Government Restrictions: Full refund or credit for future stay
- Health Emergencies: Flexible cancellation with documentation
- Travel Bans: Full refund or rescheduling option
Medical Emergencies
- Documentation Required: Medical certificate or doctor’s note
- Refund Option: Full refund with valid documentation
- Rescheduling Option: Credit for future stay within 12 months
- Processing Time: 3-5 business days after documentation review
Modification vs. Cancellation
Date Changes
- Same Unit Available: No fee for date changes
- Different Unit Required: Rate difference may apply
- Availability Check: Changes subject to availability
- Advance Notice: 48 hours notice required for modifications
Unit Changes
- Upgrade Available: Pay difference for larger units
- Downgrade Available: Partial refund for smaller units
- Processing Fee: USD for unit changes
Refund Processing
Processing Timeline
- Credit Cards: 5-7 business days
- Bank Transfers: 7-10 business days
- Digital Payments: 3-5 business days
- Cash Refunds: Available in person only
Refund Methods
- Original Payment: Refunds processed to original payment method
- Alternative Methods: May offer credit for future stays
- International Refunds: May take longer due to banking processes
How to Cancel
Cancellation Process
- Contact us via phone, email, or through our website
- Provide your booking reference number
- Specify your cancellation reason
- Receive confirmation of cancellation and refund amount
- Wait for refund processing
Contact Methods
- Phone: 686 2414908 (fastest method)
- Email: cancellations@mexicalihost.com
- Website: Contact form on our website
- WhatsApp: +52 686 2414908
Frequently Asked Questions
General Questions
- Q: Can I cancel after check-in?
A: No, cancellations after check-in are not eligible for refunds. - Q: What if I need to leave early?
A: Early departure does not qualify for partial refunds. - Q: Can I transfer my booking to someone else?
A: Yes, with 48 hours notice and approval from management.
Refund Questions
- Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days. - Q: What if I don’t receive my refund?
A: Contact us immediately if refund is not received within 10 business days. - Q: Are there any cancellation fees?
A: No additional fees for cancellations within the free period.
Contact Us
If you have questions about our cancellation policy or need to cancel a booking, please contact us:
- Cancellation Hotline: 686 2414908
- Email: cancellations@mexicalihost.com
- WhatsApp: +52 686 2414908
We’re here to help make your cancellation process as smooth as possible